Terms and Conditions

1. Definitions

• "EmpoOower" refers to EmpoOower Ltd, a provider of professional coaching, mentoring, consulting, and corporate training services.

• "Client" refers to any business, corporate entity, firm, or sole trader engaging our Services.

• "Services" refers to all professional coaching, mentoring, consulting, diagnostic, and training programmes provided by EmpoOower, as detailed on our website, in a Master Statement of Work, or in a formal proposal.

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2. Services Offered & Delivery

We provide corporate training and consulting designed to develop professional capabilities, including but not limited to presentation skills, negotiation, body language, assertiveness, and business development. Services are provided as described on our website or agreed upon in writing. EmpoOower reserves the right to modify or discontinue any Service with appropriate notice.

• Delegate Substitution: The Client may substitute an employee or delegate scheduled to attend a session with another employee at no additional charge, provided the Client gives written notice to EmpoOower prior to the session start time.

• On-Site Premises & Safety: Where Services are delivered at the Client’s premises or a third-party venue provided by the Client, the Client shall ensure a safe working environment compliant with applicable Health and Safety regulations.

• Scope Changes: Any variation, addition, or modification to the scope of Services agreed in a proposal or Master Statement of Work shall be documented in writing and agreed by both parties. EmpoOower reserves the right to adjust fees and delivery schedules accordingly.

• Variations & Updates to Terms: EmpoOower reserves the right to update or modify these Terms & Conditions at any time by publishing the revised version on its website. Such modifications shall take effect immediately for new bookings and future engagements. For active engagements covered by an existing Master Statement of Work or confirmed booking, the Terms & Conditions in effect at the date of booking shall continue to apply unless otherwise agreed in writing.

 

3. Bookings, Payments & Expenses

• Booking & Authority: Services may be booked via our website or direct agreement. The individual booking the Service warrants that they have full legal authority to bind the Client to these Terms.

• Payments: Invoices are due prior to or upon booking, unless custom payment terms are agreed upon in writing.

• Travel & Expenses (T&E): Unless explicitly included in a formal written proposal or Master Statement of Work, course fees cover professional service delivery only. Pre-approved travel, subsistence, accommodation, or venue costs incurred by EmpoOower in delivering on-site Services shall be recharged to the Client at cost.

• Fee Reviews & Inflation Indexation: For any recurring Services, retainer arrangements, or multi-year Master Statements of Work, EmpoOower reserves the right to adjust its standard fees annually. Fee increases shall be calculated in line with the percentage increase in the UK Consumer Prices Index (CPI) over the preceding 12-month period, or by a minimum of 3% per annum, whichever is higher. EmpoOower shall provide the Client with at least 30 days' written notice prior to applying any inflation-based price adjustment.

• Late Payments: In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, EmpoOower reserves the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate, plus statutory debt recovery costs.

• Cancellations and Refunds:

  • Rescheduling or cancelling a session requires at least 24 hours' written notice.

  • Multi-session packages cancelled with proper notice are eligible for a pro-rata refund for unused sessions.

  • No refunds will be issued for sessions already attended, late cancellations, or "no-shows".

  • Approved refunds will be processed within 10 business days.

 

4. Client Obligations & Insurance

The Client agrees to:

• Ensure all information supplied during booking is accurate.

• Maintain professional and respectful conduct during all sessions.

• Ensure all delegates use the Services strictly for lawful purposes.

Insurance Obligations: The Client warrants that it maintains and will continue to maintain for the duration of any Services:

1. Employers’ Liability Insurance in statutory minimum amounts (at least £5,000,000 in the UK or equivalent local statutory requirements) covering any of its employees, representatives, or delegates attending EmpoOower sessions.

2. Public Liability Insurance in commercially reasonable amounts to cover claims, damages, or personal injury caused by or involving its employees or delegates.

The Client agrees that EmpoOower shall not be held liable for any workplace injury, accident, or damage occurring during a session to the extent such risk is covered, or required by law to be covered, by the Client’s own insurance policies.

EmpoOower reserves the right to terminate the provision of Services immediately without refund if delegates engage in inappropriate, abusive, or unlawful behaviour.

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5. Limitation of Liability & Non-Regulated Advice

• No Guarantee of Specific Results: EmpoOower provides professional frameworks and guidance, but does not guarantee specific commercial outcomes (e.g. revenue targets, promotions, or sales growth).

• Non-Regulated Advice Disclaimer: EmpoOower provides strategic coaching, training, and business development services only. Services do not constitute formal legal, accounting, tax, HR, or financial advice. The Client remains solely responsible for its corporate decisions and for seeking independent regulated advice where required.

• Financial Cap on Liability: To the maximum extent permitted by law, EmpoOower’s total aggregate liability arising out of or in connection with any claim, contract, or tort shall be strictly limited to the total fees paid by the Client to EmpoOower for the specific Service giving rise to the claim in the 12 months preceding the event.

• Indirect Losses: EmpoOower shall not be liable for any indirect, special, or consequential losses, including loss of profits, revenue, contracts, or anticipated savings.

• Force Majeure: Neither party shall be liable for failure or delay in performing obligations due to events beyond reasonable control, including natural disasters, severe illness, pandemics, strikes, power outages, or internet failures.

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6. Confidentiality & Non-Disclosure

Where a separate Non-Disclosure Agreement (NDA) or Master Services Agreement (MSA) has been executed between EmpoOower and the Client, its terms regarding confidentiality shall apply. In the absence of a separate NDA, both parties agree to keep all proprietary business information shared during sessions strictly confidential, except where disclosure is required by law.

 

7. Intellectual Property, Diagnostics & Non-Solicitation

• Intellectual Property: All content, courseware, presentations, frameworks, and training resources provided during sessions remain the sole intellectual property of EmpoOower Ltd. The Client is granted a non-exclusive, non-transferable licence to use these materials internally. Reproduction, resale, or distribution to third parties without express written permission is strictly prohibited.

• Assessment Tools & Diagnostics: Where Services include access to proprietary assessment tools, profiling questionnaires, software, or digital frameworks, the Client is granted a limited, non-exclusive, non-transferable licence for internal participant evaluation only. The Client shall not reverse-engineer, decompile, or create derivative works based upon EmpoOower's proprietary systems.

• Non-Solicitation of Personnel: During the provision of Services and for a period of 12 months following completion or termination of any engagement, the Client shall not, directly or indirectly, solicit, entice away, engage, or employ any employee, subcontractor, or consultant of EmpoOower involved in the delivery of the Services without EmpoOower’s prior written consent.

 

8. Third-Party Referrals & Partner Solutions

• Independent Services: EmpoOower may from time to time recommend, refer, or introduce the Client to third-party partners, software platforms, cloud providers, or service providers ("Third-Party Services").

• No Guarantee or Endorsement: All Third-Party Services are provided independently by the respective third party. EmpoOower makes no warranties, guarantees, or representations (express or implied) regarding the suitability, performance, availability, security, or quality of any Third-Party Services.

• Client Due Diligence: Any engagement, contract, or subscription entered into by the Client with a third-party partner is strictly between the Client and that third party. The Client acknowledges that it is solely responsible for evaluating and conducting its own due diligence on any Third-Party Services prior to engagement.

• Limitation of Partner Liability: EmpoOower accepts no liability whatsoever for any loss, damage, data breach, service downtime, or failure arising directly or indirectly out of the Client’s use of or reliance upon Third-Party Services or referrals.

• Commission Disclosure: The Client acknowledges that EmpoOower may receive referral fees, affiliate commissions, or commercial benefits from certain third-party partners in connection with introductions made.

 

9. Privacy & Data Protection

EmpoOower complies with UK GDPR and the Data Protection Act 2018. Personal and corporate data collected will be processed strictly in accordance with our Privacy Policy and will not be disclosed to third parties without consent, except as required by law.

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10. Governing Law & Dispute Resolution

• Governing Law: These Terms & Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales.

• Exclusive Jurisdiction: Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms, their subject matter, or their formation.

• Waiver of Foreign Forum: The Client irrevocably waives any objection it may now or hereafter have to the venue of any proceedings in the courts of England and Wales, and any claim that any such proceedings have been brought in an inconvenient forum (forum non conveniens).

• Dispute Resolution: Prior to initiating formal court proceedings, both parties agree to attempt to resolve any dispute in good faith through executive negotiations or formal mediation.

 

11. Order of Precedence

If an alternative formal agreement (such as an MSA, Master Statement of Work, or custom proposal) has been signed by an authorised representative of EmpoOower, the terms of that agreement shall take precedence over these standard Terms and Conditions to the extent of any conflict.